We are able to install SSL certificate on a load balancer, so users who have created standard load balancer from Control Panel, please contact Customers Support about the matter.
In case of secure https communication, if SSL certificate is not installed on load balancer, it cannot decode messages nor add the necessary X-Forwarded-For field to the http headers. With IIS Advanced Logging function, you can set up logging to use X-Forwarded-Fro header field when determining origin's IP address. You need to make following two changes in nf file. If you want to keep original IP addresses in web server access log, it is necessary to configure server to use X-Forwarded-For HTTP header. When placing web servers behind a load balancer, the client IP address from browser is replaced with the IP address of load balancer.
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